1. General Policy
At KuKirin Scooter, we stand behind the quality of our products. This policy applies to all purchases made directly through kukirinscooter.eu. Please review these terms carefully before making a purchase.
2. Eligibility for Returns & Refunds
2.1 Accepted Reasons for Return
Manufacturing defects or damage during shipping (must report within 14 days)
Incorrect item received (must report within 14 days)
Unopened, unused products in original packaging (within 14 days)
2.2 Non-Returnable Items
Electric scooter batteries and electrical components
Used or damaged products
Products missing original packaging or accessories
Custom or special order items
3. Battery Performance Notice
Our range estimates are calculated under optimal conditions:
Rider weight: 75kg
Temperature: 20°C
Terrain: Flat urban surfaces
Speed: 25km/h average
Actual range may vary up to 30% based on:
✓ Rider weight and riding style
✓ Weather conditions
✓ Terrain elevation
✓ Maintenance history
4. Return Process Step-by-Step
4.1 Initiate Return
Contact our support team at support@kukirinscooter.eu with:
Order number
Clear photos of the issue
Detailed description
Receive return authorization within 48 hours
Securely package the item including:
All original accessories
User manuals
Protective packaging
4.2 Shipping Instructions
Quality issues: We provide prepaid return label
Other returns: Customer pays return shipping
Must ship within 7 days of approval
5. Refund Processing
5.1 Refund Timeline
Processing: 3-5 business days after receiving return
Bank transfer: Additional 3-10 business days
5.2 Refund Method
Original payment method
exceptions may apply for international orders
6. Special Cases
6.1 Pre-Orders
May cancel before shipping with 5% processing fee
No cancellations after shipmen
6.2 EU Consumer Rights
14-day right of withdrawal for unused items
Customer bears return shipping cost
7. Warranty Claims
Separate from return policy:
12-month limited warranty on frames
6-month warranty on electrical components
See full warranty terms at [link]
8. Contact Information
For return assistance:
support@kukirinscooter.eu
Policy Updates
We may modify this policy with 30 days notice. Current version always applies to new purchases.
By purchasing from kukirinscooter.eu, you acknowledge and agree to these terms.
