Overview

Kukirin delivers streamlined after-sales guarantee services designed to resolve product issues with minimal trouble for every customer. Should your Kukirin electric scooter encounter any faults covered under warranty, you need to preserve your valid order invoice and relevant purchase records so we can validate your warranty qualification smoothly.

Kukirin implements a 12-month warranty covering substandard raw materials or flawed assembly work starting from the day you received it. Our team will conduct professional fault diagnosis and supply complimentary replacement components or maintenance services for qualifying defects. This warranty does not cover damages stemming from careless operation, intentional maltreatment, improper storage, or accidental impacts such as riding through puddles or knocking the scooter against hard surfaces.

1. Standard Warranty Coverage

Our main warranty term is 12 months, counting from your order delivery date.We offer free troubleshooting, free genuine replacement parts or factory repair for quality failures caused by production flaws. This warranty does not cover damage brought by improper use, careless handling, accidents or external environment.

Consumable Parts Special 

Note:Tires, brake pads and other wearing components carry a 1-month warranty. Only factory defects found within 30 days after delivery could be replaced freely; wear, punctures and abrasion from daily riding are not covered.

Battery Range Explanation

All advertised maximum mileage is tested under standard lab conditions: 60kg rider, flat smooth roads, 25°C ambient temperature, average speed at 20km/h.Actual riding distance will naturally shift due to rider weight, road slopes, temperature and riding habits. Minor range drop from normal battery aging is not treated as a fault. We only take responsibility if sudden capacity loss is confirmed as an internal battery defect.

Channel Restriction:

This warranty service exclusively applies to orders placed through kukirinscooter.eu. If you bought the scooter from third-party marketplaces, resellers or offline dealers, please reach out to your original seller for aftersales support.

2. Our Warranty Solutions

1）Minor single faults: We ship free replacement spare parts together with step-by-step video installation guides.

2）Multiple serious malfunctions: We will assess the situation and arrange full scooter repairing at our service center. For all issues outside warranty coverage (water damage, crash damage, misoperation etc.), all spare part costs, labor fees and two-way delivery fees will be borne by the buyer.

3. Simple Warranty Claim Process

Step 1: Send an email to our aftersales mailbox support@kukirinscooter.eu, attach your order number, clear photos or videos showing the fault details.Step 2: Our technical team reviews your materials and confirms the root cause, then arranges corresponding solutions (parts delivery or scooter repair).

4. Circumstances That Void Your Warranty

Once any of the below situations happen, all free warranty services will be invalidated:

1）The scooter is not sold officially by Kukirinscooter.eu or its authorized partners;

2）The unit is disassembled, modified or fixed by unapproved technicians, or fitted with non-original aftermarket accessories;

3)   Damages from crashes, drops, collisions and other external impact;

4）Malfunctions caused by dust, foreign objects or liquid water entering electric parts;

5）Riding in heavy rain or passing through puddles deeper than 4cm;

6）Serial numbers, identification marks on frame or parts are erased, scratched or unrecognizable;

7）Damage from improper self-transport or rough storage (corrosion, damp condensation, extreme temperature exposure);

8）Failure to follow operation rules written in the official user manual, man-made vandalism;

9）Warranty term expired, scooter lost or stolen;

10）Item obtained for free as a gift or complimentary product without paid purchase records;

11）Unable to provide complete and valid purchase proof when filing a claim;

12）Custom unsupported firmware or unofficial software installed on the scooter.

Support Information

Official aftersales email: support@kukirinscooter.eu

12-month quality warranty brings stable and worry-free riding experience for all users.