Warranty Policy

1. Commitment to Quality

KuKirin guarantees that all products undergo rigorous quality inspections prior to shipment. We pledge to resolve defects arising from materials or workmanship with efficiency and transparency.

2. Warranty Coverage & Terms

2.1 7-Day No-reason Refund

2.1.1 Eligibility

You may return your order within 14 days of delivery for no reason, regardless of product condition (subject to the requirements below);

This policy applies only to unboxed, unused, resalable items;

2.1.2 Requirements

The product, all accessories, original packaging, tags, and labels must be intact, undamaged, and in their original condition to allow resale;

The product must show no signs of use, modification, or damage caused by the customer;

Items that cannot be resold due to damage, missing parts, or removed labels will not qualify for a full refund.

2.1.3 Process

Contact Us: Reach out to our support team within 14 days of delivery to request a no-reason return.

Ship the Item: You are responsible for covering all return shipping costs.

Inspection & Refund: Once we receive and verify the returned item meets all requirements, we will process a full refund.

If the item is found to be damaged, non-resalable, or incomplete, the return will be rejected, and the product will remain your property. We offer free refurbishment services at your request to help resolve this.

2.2 14-Day Quality Issue Refund or Replacement

2.2.1 Eligibility

Defects, functional failures, shipping damages, incorrect/missing items detected within 14 days of delivery (calculated based on the logistics delivery date).

2.2.2 Requirements

Submit timestamped unboxing photos/videos showing packaging integrity, product SKU/IMEI/serial number, and clear visual evidence of the issue (e.g., damage, missing parts).

2.2.3 Resolution Options (verified claims):

Full refund (Kukirin bear the shipping cost);

Free replacement of new unit or parts;

Partial refund for minor discrepancies.

2.3 Free Repairs/Replacements (15 Days – 12 Months)

2.3.1 Coverage

Manufacturing defects in materials or workmanship.

2.3.2 Process

Return defective units to KuKirin (Kukirin covers return shipping).

KuKirin provides free repairs/parts and return pay the new delivery fee.

2.4 Lifetime Paid Repairs (Post-Warranty)

Services:

Technical support and genuine parts at cost (see Parts Price List).

Costs: customers/users bear parts, labor, and shipping fees.

Ownership: Repaired units belong to the buyer.

3. Parts & Logistics Policy

Scenario Parts Cost Shipping Responsibility

Defects within 7 days, KuKirin bear the shipping cost;

Defects (8 days – 12 months) ,Customer/Kukirin (inbound)

Post-warranty repairs, Paid (at cost) by Customer

Wear Parts (tires, brakes, etc.) Customer-paid Customer

4. Non-Warranty Exclusions

The following cases void warranty coverage, even within the warranty period:

Environmental Abuse:

Water immersion (>4cm depth) damaging batteries, controllers, or circuits.

Prolonged exposure to extreme temperatures, humidity, or corrosive environments.

Misuse:

Overloading, sustained uphill use, or off-road driving causing mechanical stress.

Failure to perform routine maintenance (e.g., lubrication, bolt tightening).

Unauthorized Modifications: Structural/functional alterations or non-OEM parts.

Document Issues: Invalid/Missing proof of purchase, tampered serial numbers.

Legal Non-Compliance: Violations of local regulations leading to malfunctions.

5.Service Process

5.1 Claim Submission

Email support@kukirinscooter.eu with Purchase invoice, product IMEI/SKU, defect details, and evidence (photos/video).

5.2 Evaluation:

Preliminary response within 24 hours (business days).

Technical assessment completed in ≤5 business days.

5.3 Resolution:

Warranty claims: Parts shipped or repairs completed within 10 business days.

Non-warranty cases: Quote provided for approval before repair.

5.4 Dispute Handling:

Third-party inspection available at claimant’s expense (refunded if KuKirin is at fault).

6. Limitations & Disclaimers

No Consequential Liability: KuKirin is not responsible for indirect damages (e.g., loss of income, data, or personal injury).

Refurbished Parts: Repairs may use refurbished components matching OEM performance.

7.Why Trust KuKirin?

Compliance: Meets CE, RoHS, and FCC standards.

Data-Backed Reliability: 96% of 2024 claims resolved within 7 business days.

Traceability: Full production history via unique device ID.

Contact Warranty Support

Email: support@kukirinscooter.eu