1. Commitment to Quality

KuKirin guarantees that all products undergo rigorous quality inspections prior to shipment. We pledge to resolve defects arising from materials or workmanship with efficiency and transparency.

2. Warranty Coverage & Terms

2.1 7-Day Full Refund & Replacement

Eligibility: Defects detected within 7 days of delivery (e.g., functional failures, shipping damage, incorrect/missing items).

Requirements:

Documentation: Submit timestamped video/photos of unboxing, showing packaging integrity, product SKU/IMEI, and visible defects.

Verification: KuKirin will validate claims within 48 hours and provide one of the following:

✅ Full refund (including return shipping costs).

✅ Free replacement unit or missing parts.

✅ Partial refund for minor discrepancies.

2.2 Free Repairs (8 Days – 12 Months)

Coverage: Manufacturing defects in materials or workmanship.

Process:

Return defective units to KuKirin (customer covers inbound shipping).

KuKirin provides free repairs/parts and covers return shipping.

2.3 Lifetime Paid Repairs (Post-Warranty)

Services:

Technical support and genuine parts at cost (see Parts Price List).

Costs: customers/users bear parts, labor, and shipping fees.

Ownership: Repaired units belong to the buyer.

3. Parts & Logistics Policy

Scenario Parts Cost Shipping Responsibility

Defects within 7 days Free KuKirin

Defects (8 days – 12 months) Free Customer/Kukirin (inbound)

Post-warranty repairs Paid (at cost) Customer

Wear Parts (tires, brakes, etc.) Customer-paid Customer

4. Non-Warranty Exclusions

The following cases void warranty coverage, even within the warranty period:

Environmental Abuse:

Water immersion (>4cm depth) damaging batteries, controllers, or circuits.

Prolonged exposure to extreme temperatures, humidity, or corrosive environments.

Misuse:

Overloading, sustained uphill use, or off-road driving causing mechanical stress.

Failure to perform routine maintenance (e.g., lubrication, bolt tightening).

Unauthorized Modifications: Structural/functional alterations or non-OEM parts.

Document Issues: Invalid/Missing proof of purchase, tampered serial numbers.

Legal Non-Compliance: Violations of local regulations leading to malfunctions.

5.Service Process

5.1 Claim Submission

Email support@kukirinscooter.eu with Purchase invoice, product IMEI/SKU, defect details, and evidence (photos/video).

5.2 Evaluation:

Preliminary response within 24 hours (business days).

Technical assessment completed in ≤5 business days.

5.3 Resolution:

Warranty claims: Parts shipped or repairs completed within 10 business days.

Non-warranty cases: Quote provided for approval before repair.

5.4 Dispute Handling:

Third-party inspection available at claimant’s expense (refunded if KuKirin is at fault).

6. Limitations & Disclaimers

No Consequential Liability: KuKirin is not responsible for indirect damages (e.g., loss of income, data, or personal injury).

Refurbished Parts: Repairs may use refurbished components matching OEM performance.

7.Why Trust KuKirin?

Compliance: Meets CE, RoHS, and FCC standards.

Data-Backed Reliability: 96% of 2024 claims resolved within 7 business days.

Traceability: Full production history via unique device ID.

Contact Warranty Support

Email: support@kukirinscooter.eu