sssesserdddd1. General Policy

At KuKirin Scooter, we stand behind the quality of our products. This policy applies to all purchases made directly through kukirinscooter.eu. Please review these terms carefully before making a purchase. 

2. Eligibility for Returns & Refunds

2.1 Accepted Reasons for Return

Manufacturing defects or damaged products (must report within 14 days upon receiving)

Incorrect items received (must report within 14 days upon receiving)

Unopened, unused products in original package (within 14 days upon receiving)

Quality issues which affect the normal performance, you can apply for replacement within 14 days upon receiving.

2.2 Non-Returnable Items

Electric scooter batteries and electrical components

Used or damaged products

Products missing original packaging or accessories

Custom or special order items

3. Battery Performance Notice

Our range estimates are calculated under optimal conditions:

Rider weight: 75kg

Temperature: 20°C

Terrain: Flat urban surfaces

Speed: 25km/h average

Actual range may vary up to 30% based on:

✓ Rider weight and riding style

✓ Weather conditions

✓ Terrain elevation

✓ Maintenance history

4. Return Process

4.1 Please submit your request by sending us email(to service center: support@kukirinscooter.eu), 

with content include:

Order number

Clear photos of the issue

Detailed description of the reason

4.2 With your requst approval by Kukirin, Customer Support will share the corresponding return address to you;

double check the product and package which must be in original status and good packaging as you receive; the customer is responsible for good packaging.
4.3 Please return the product and provide the tracking number to Kukirin within 7 days. Otherwise, the request will be processed as expired.
4.4 Kukirin will arrange refund or replacement after receiving package within 3~5 days.

Return Shipping Fees: We will cover the return shipping costs for products returned due to quality issues. 

In other cases, the return shipping costs will be paid by the customer.
Return Address：Room207, Chuangye Building, Longcheng Industrial Park, Longgang Dist., Shenzhen, China.

5. Refund Process

5.1 Refund Timeline

Processing: 3-5 business days after receiving return

Bank transfer: 7-10days base on your bank policy.

5.2 Refund Method

Fully returned by original payment channel, Kukirin won't charge return cost.

6. Special Cases

6.1 Pre-Orders

May cancel before shipping with bearing the transaction fee

No cancellations after shipment

6.2 EU Consumer Rights

14-day right of withdrawal for unused items

Customer bears return shipping cost

7. Warranty Claims

Separate from return policy:

12-month limited warranty on frames

6-month warranty on electrical components

See full warranty terms

8. Contact Information

Email: support@kukirinscooter.eu

Address: Room207, Chuangye Building, Longcheng Industrial Park, Longgang Dist., Shenzhen, China.

Policy Updates

We may modify this policy with 30 days notice. Current version always applies to new purchases.

By purchasing from kukirinscooter.eu, you acknowledge and agree to these terms.